Is the plant I have chosen in stock?
We update the website daily and on the main selections you will normally only see plants that are immediately available. If a plant is temporarily out of stock then there will be a clear red notice at the end of the detailed plant description stating when we expect to have them available or asking you to get in touch for more details.
Sometimes a particular plant will be available again later in the week or will be coming into season shortly and you may be happy to wait. You can therefore order plants which are "on order" but you will see the "next available date" will be adjusted on the order form.
When will my plant arrive?
We can normally deliver within 5 working days
What time of day will my plant arrive?
Your plants can arrive any time up until 5pm
I ordered a plant earlier but now it is showing as out of stock on the website – will I still get my plant?
Yes, we will have reserved a plant for you in our stock calculations. In the unlikely event that a plant reserved for you is not looking at it’s best on the day of despatch or if a scheduled plant delivery is late on arrival to us we will always attempt to contact you by phone and email to offer you a substitution or a delayed delivery.
I want to send two or more identical plants to the same address can I do that?
Yes, on the order form, underneath the special instructions box simply amend the ‘quantity’ box. The good news is that you only pay one courier delivery charge however many plants you order.
I want to send two different plants to the same address can I do that?
Yes, The good news is that you will only pay one courier delivery charge.
Do you have any more information available on long term care of my plants?
Yes, we have more detailed care instructions If you still have questions about caring for your plants including situation, watering, feeding or pruning queries then please do drop us an email.
Is your website secure?
Yes, all communication with the secure order form is securely encrypted and all payments are processed by PayPoint.net and Streamline Merchant Services. When you are on the order form you will notice that the web address becomes https:// and a small padlock will be displayed to the right of the address bar in Internet Explorer. We do not store any of your payment details ourselves and never pass any of your customer details to outside parties. Please see our security page on the left hand menu for more reassurance.
My plant was supposed to arrive today but it’s 4’o clock and it still isn’t here? What can I do?
It is always worth checking that it has not been left safe outside the property or with a reception desk or neighbour. If this is not the case, then do call us straight away and we will chase it up for you. Where necessary we will contact the individual drivers to establish where your plant is and will do everything we can to ensure it is delivered by the end of the day.
I have more questions about the delivery services and postcodes that you delivery to. How can I get more information?
We deliver to every UK postcode.
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